Help Your Employees Provide Better INTERNAL Service!

First, ask yourself...
Would you like employees within your company to make the effort to go above and beyond, for each other?



Focusing on providing an outstanding level of service to internal customers can do wonders for teamwork, conflict resolution and communication - but unless everyone is on the exact same page with what "outstanding service" truly is, we are setting people up to fail in terms of meeting our expectations as well as those of the organization.

The first thing that must be done to develop an effective and consistent internal customer focus is to clearly define exactly what you expect. All companies have visions, but very few have what is called a service vision. A service vision is not much different than an overall company vision - it is realistic, easy to interpret, commonly understood by all, inspiring, and meaningful. Its purpose is to describe the type of service the organization expects, and provide a road map for individuals as to how to act with, and treat others.

Remember, it is one thing to expect individual employees to provide above and beyond service for each other, and it's another thing for them to FIRST clearly understand what "above and beyond service" really is. When this is true and the vision is effectively communicated through the organization, employees will be
motivated to live it, they will be confident that that same level of service will be reciprocated for them, relationships with strengthen, attitudes will become much better, and even the service provided to the external customer will be enhanced as well!

**This week's tip was taken from "Internal & External Customer Focus" which is the August session of The Compass Program. Click Here to view the schedule of all 12 sessions for The Compass Program.