Motivate Your Employees Through The Change Process!

First, ask yourself...
Do your employees ever "lose steam" at some point of the process during a big change?


Going through change is difficult for many reasons. Change requires people to take a chance, step out of their comfort zone, and possibly do things they have never been asked to do before. We as leaders must do all that we can to ensure we get the best possible result from the changes we decide to implement.

To achieve the best possible outcomes from change, we will need the commitment, motivation, and effort from each and every one of our employees throughout the entire change process. To help make sure this happens, we should try to "create victories" for them as much as possible. They desire to know that their efforts are working, and that they are making progress or accomplishing something with all of their hard work. Creating victories can come in many different forms- anything from sharing a weekly progress report, to e-mailing an update, to giving periodic awards to people for accomplishing specific goals related to the change.

Showing our employees that they are doing a great job, the changes they are trying to make are working, and that they are on the right path, will help to keep them properly motivated and their minds focused on the end goal.

Leading Others Through Change

First, ask yourself...Do you ever feel like you don't get a full "buy-in" from your employees when you implement a change?

When change takes place, it is human nature to have concerns about it. The level of accuracy with which those concerns are addressed will significantly impact the type of reaction (either positive or negative) we have towards the change. If our employees' concerns are not addressed, fear and resistance will overcome other emotions, and they will have little motivation to "buy-in" to whatever the change happens to be.

Often the most overlooked concerns that must be addressed are the personal concerns our employees have. They will always have questions such as "how will this change effect me?," "what's in it for me?" and "what must I do to be successful in relation to this change?"

If these questions/concerns are not addressed and we leave employees wondering or guessing, there is a strong likelihood of immediate resistance to the change and an even stronger likelihood that fear will take over. Luckily for us, the best, easiest, and most effective way to ensure our employees DO NOT fear the change is to simply answer questions proactively, and be open and honest about information.

Setting Expectations to help with Productivity

First, ask yourself...
Do expectations (or lack thereof) influence your team's effectiveness or productivity?

Today's organization is run (and structured) much differently than that of years past. Organizations today are MUCH more interdependent - meaning other people and other departments play a role (sometimes a significant one) helping one another accomplish ultimate goals. We interact with more people in many more areas of the organization as well- we are no longer confined to our silos within our respective departments or locations/branches. Finally, it is much more common today to "bounce around" within one company due to broader job descriptions, the desire to have cross-functional skills and employees, and the increase of technology.

The above are just a few reasons why having clear expectations for our teams is so vital. These expectations are referred to as Team Operating Norms (TONs). A few examples of common TONs are: the way members of the team approach conflict, the process for meetings, how we give/receive feedback, and how we communicate with each other.

TONs help to ensure that any new members joining the team (whether the stay will be permanent or simply for a single project) are crystal clear on expectations, and understand how to interact with the other members of the team - especially when the new team members are already used to working and interacting in a DIFFERENT way based on their last job or team. And don't forget, TONs also help to significantly increase productivity, strengthen relationships, and enhance the effectiveness of communication amongst the current members of the team!

Take More Responsibility!

First, ask yourself...
Is your reaction to a situation ever to immediately avoid responsibility, without even realizing it?
Given the choice, most people would choose to accept responsibility for their lives. After all, who doesn't like being in control of their own destiny? The problem is that we often fall into a reactive, or victim-like state of mind without even realizing it, simply due to the language that we use on a regular basis! Think about it...how many times in a given day do you use phrases like "I can't..." or "I need to..." or "I have to..."?

When we use reactive phrases like these, it automatically puts us into a subconscious "victim" state of mind where we are giving up control of what happens, and basically saying to ourselves "I have no power, it's not up to me anymore." When this is the case, it's no wonder we disown responsibility, and then tend to blame others or make excuses.

The next time you are about to say one of these phrases, try changing the words you use and see what happens to your attitude. In the future:

Replace I can't... with "I won't..."
Replace I have to... with "I choose to..."
Replace I need to... with "I want to..."

Build Trust With Employees

First, ask yourself...
Does the lack of trust you share with a co-worker ever decrease your ability to be effective?

Trust is one of the main foundations of any successful organization. Why? Because of the need for interdependence: other people, teams, and departments have an influence on how well we perform or the success we have in doing our job 100% right.

When considering trust, there are 3 components that contribute to the amount given and received:

Integrity - The individual acts in accordance with values/principles, and they can be counted on to keep their word (ex: Your employees arrive on-time to work when you are out of town at a conference and there is nobody watching)

Competence - The individual is fully capable of performing their roles and responsibilities well (ex: Your sales people are able to successfully compare your product/service to your competition's, which will help close the sale)

Compassion - The individual cares about the needs of others and is committed to contributing to the good of the team (ex: People volunteer to stay in during lunch to help another department finish a big project for an important customer which is due that same day)

Each of these components carries more important in different situations, but one fact remains constant: the lack of any one of these components will weaken the relationship, which will have an adverse effect on areas such as productivity, communication, service to the customer, efficiency, and teamwork- just to name a few!

Helping Employees With Change Management

First, ask yourself...
Do your employees ever seem to "lose steam" at some point of the process during a big change?

Going through change is difficult for many reasons. Change requires people to take a chance, step out of their comfort zone, and possibly do things they have never been asked to do before. We as leaders must do all that we can to ensure we get the best possible result from change.

To achieve the best possible outcomes, we will need the commitment, motivation, and effort from each and every one of our employees throughout the entire change process. To help make sure this happens, we should try to "create victories" for them as much as possible. It is important to show them how well they have been doing. They desire to know that their efforts are working, and that they are making progress or accomplishing something with all of their hard work. Creating victories can come in many different forms- anything from sharing a weekly progress report, to e-mailing an update, to giving periodic awards to people for accomplishing specific goals.

Showing our employees that they are doing a great job, the changes they are trying to make are working, and that they are on the right path, will help to keep them properly motivated and their minds focused on the end goal.

This post was made by Jeff Rosset, President of Compass Coaching & Development. Visit us at www.Compass-CD.com to learn more about our leadership development services.